At Danus Collection, we are committed to providing you with timely and reliable shipping for your restaurant supply needs. Please review our Shipping & Delivery policy below:
1. Shipping Methods
We offer a variety of shipping options to meet your needs, including standard and expedited shipping. Available shipping methods will be presented at checkout.
2. Processing Time
All orders are typically processed within 1-3 business days. During peak seasons or promotional events, processing times may be slightly longer. You will receive a confirmation email once your order has shipped.
3. Shipping Rates
Shipping costs are calculated at checkout based on the weight of your order, shipping method selected, and delivery location. Free shipping may be available for orders over a certain amount, as specified on our website.
4. Delivery Times
Delivery times vary based on your location and the shipping method chosen. Generally, you can expect delivery within 3-7 business days for domestic orders. For international orders, delivery times may vary based on customs processing and other factors.
5. Tracking Your Order
Once your order has shipped, you will receive an email with tracking information. You can use this information to monitor your shipment’s progress.
6. Missing or Damaged Items
If your order is missing or arrives damaged, please contact our customer service team within 7 days of receiving your order. We will work with you to resolve the issue promptly.
7. International Shipping
We offer international shipping to select countries. Please note that additional duties, taxes, and fees may apply upon delivery and are the responsibility of the customer.
8. Changes to Your Order
If you need to make changes to your order after it has been placed, please contact us as soon as possible. Once your order has been processed or shipped, we may be unable to accommodate changes.
9. Contact Us
If you have any questions or concerns about our Shipping & Delivery policy, please reach out to our customer service team at [email protected]